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“It is my priority during my tenure here to strengthen the overall Service Operation and Customer Relations to ensure that our dealers are well equipped to deliver customer joy.”

These days, the Honda Malaysia office, our Melaka plant and our dealers are full of activity. We are halfway through 2012

and it is inspiring to witness our people brimming with energy, especially in bringing you the newly launched Honda City. You can read more about the stylish, premium compact sedan inside. We are also planning more initiatives for our customers this year and among them are our safety and eco driving courses that will be held more regularly throughout the year. Do keep a lookout for the announcements in our website, www.honda.com.my and feel free to join us.

Amidst such hive of activities, the tough times that gripped us not long ago seem far behind us. It is evident that through good times and bad, the Honda Way never fails to guide us in what we do. Often, when I encounter difficulties or challenges, I just need to return to the basics – that is the best advice I have gotten in my 19-year career with Honda. The Three Joys (Joy of Buying, Selling and Creating) is the very basic principle that I value most because it summarises everything you need to know about the Honda Way and it gets us the results.

Throughout my career in Honda, I have had the opportunity to work with various markets, including Europe and Asia, and as much as we are different culturally, the fundamentals do not change. The Honda Way is always our anchor. It determines how we create good products and the way we deliver information to our customers through stringent processes and methods.

Everywhere in the world, our dealers are our customers’ main contact points in experiencing the Honda Way. Thus, it is my priority during my tenure here to strengthen the overall Service Operation and Customer Relations Divisions to ensure that our dealers are well equipped to deliver joy to our customers.

As we pursue the next half of 2012 to bring you more exciting news and quality products, we hope that we can share our many joys with everyone, especially with you our dear owners. I am very encouraged by our new developments and look forward to a valuable journey for us.

Enjoy your read!

Hiroshi Yamamoto
General Manager
Service Operation & Customer Relations Divisions


Tags:Customers, Corporate, Customer Satisfaction
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