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Please take a moment and read these terms & conditions carefully. By accessing this site and any pages thereof, you represent you have read and understood the terms & conditions and that you agree to be bound by the terms & conditions below without limitation or qualification. HONDA MALAYSIA SDN. BHD. reserves the right to revise the terms & conditions from time to time at its absolute discretion without prior notice to you. You are bound by any such revisions and should therefore periodically visit this page to review the current terms & conditions imposed at the time of your use. If you do not agree to or are not satisfied with the terms & conditions below, please immediately discontinue your access to this site or any pages thereof.

 

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>>>>>>>>>>>>>>>>>>>>>>>>>>

“I am more than happy to be able to lead my new team into embracing the year 2013 with new challenges as Honda Malaysia rises to even newer heights.”

As the Year of the Dragon draws to a close, Honda Malaysia has undergone a dramatic shift from being affected by the 2011 events to gaining a triumphant comeback with the launch of several iconic models, such as the Honda Civic and the Honda Hybrid family.

During that period, I was fortunate to witness Honda Malaysia bounce back from trying times while I was Head of Customer Relations. Now, I have been given yet another amazing opportunity to grow with Honda Malaysia as the new Head of Spare Parts. I am more than happy to be able to lead my new team into embracing the year 2013 with new challenges as Honda Malaysia rises to even newer heights.

As you will be reading later on Page 12, we are proud to announce the launch of the first locally-assembled Honda Jazz Hybrid. We have been working very closely with our associates in vehicle production at the Pegoh Plant as we anticipate a surge of demand for hybrid technology. We are confident that the CKD Honda Jazz Hybrid will make new headways in the automotive industry as an affordable hybrid solution.

Not only that, we are in constant communication with our dealers to ensure that after-sales service satisfaction can be met as we expand our dealer network. By providing adequate training on parts and inventory planning to Spare Parts Controllers and Service Managers, we can ensure that our dealers meet customer expectations with excellence. One of our newly established dealers is Vimal Auto-Liner, which you can learn more on Page 14. As the first Honda 3S Centre in Perlis, they will be able to bring new values to the community with our products and services.

We have also made a remarkable progress with our range of hybrid vehicles, acquiring 69 per cent of hybrid market share based on sales results in January – October 2012*. Moving forward, we will continue to forge new grounds of breakthrough with Honda’s Power of Dreams, and we dearly hope that our customers will look forward to more quality products and services by Honda in the year 2013.

Have a great year ahead!

Jahabarnisa
Head of Spare Parts


Tags:Customer relationship, corporate, customer satisfaction, loyalty
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