Honda wishes for its customers to fully understand the terms and conditions.
Please take a moment and read these terms & conditions carefully. By accessing this site and any pages thereof, you represent you have read and understood the terms & conditions and that you agree to be bound by the terms & conditions below without limitation or qualification. HONDA MALAYSIA SDN. BHD. reserves the right to revise the terms & conditions from time to time at its absolute discretion without prior notice to you. You are bound by any such revisions and should therefore periodically visit this page to review the current terms & conditions imposed at the time of your use. If you do not agree to or are not satisfied with the terms & conditions below, please immediately discontinue your access to this site or any pages thereof.
1. GOVERNING LAW & JURISDICTION
The use of this site or any pages thereof are bound by the terms & conditions of this site that are governed exclusively by and are to be construed in accordance with all applicable laws of Malaysia. By accessing this site or any pages thereof, you hereby expressly consent to the exclusive jurisdiction of the Courts of Malaysia in any and all actions, disputes or controversies arising out of or relating to the use of this site or any pages thereof.
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5. CONTENTS, MATERIALS, INFORMATION & FUNCTIONS
The contents or materials, information or functions contained in this site which includes but not limited to the text, images, graphics, sound files, animation files, video files, links therein are provided "as is", "as available", "as at" basis. HONDA MALAYSIA SDN. BHD. does not express or implies any warranties, endorsements or representations including but not limited to any warranties of currentness, title, accuracy, adequacy, reliability, completeness, usefulness, merchantability, fitness for a particular purpose, non-infringement of third party rights, freedom from computer virus in respect of the site or any pages thereof, the contents or materials, information or functions therein and expressly disclaims any liability for errors or omissions in the contents or materials, information or functions.
6. RIGHT TO USE
To Honda, the Event Organiser and the Sponsor are irrevocably authorised and empowered (at any time and from time to time, without need to seek any further or prior consent or permission, without charge and for free) to use and/or reproduce any and all audio, image, photographic and/or video recordings howsoever made, recorded and/or taken by whatever means, during the Event, containing the images and/or voices of Team Member or any accompanying childrens, in any manner that Honda, the event Organiser and the Sponsors shall deem fit, including for purposes of advertising, marketing, promotions and/or for profit. Provided that Honda, Event Organiser and/or the Sponsors shall not howsoever portray or represent any Team Member and/or any accompany in a derogatory or defamatory manner.
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“Not one to shy away from experimental and innovative customer-centric ideas, Global Amity is taking their service to greater heights with the latest expansion.”
Global Amity has recently opened a new flagship service centre in Bandar Baru Bangi which stands proud on a plot of fully-acquired land, with a glass-encased showroom that is closely guarded with 24-hour security. The bigger and greener 3S Centre is a new addition to the Seri Kembangan service centre which has been around since 2003.
Reflecting their commitment as a world-class Honda green dealer, the flagship 3S Centre is built with energy-saving in mind to reduce carbon footprint in their daily operations. From the use of power-saving electronic devices, custom-made glasses to maximise natural sunlight and a specially-built roof to collect rainwater, the newest 3S Centre aims to provide a healthy and comfortable environment for both customers and employees alike.
Inside, the upper and lower floors are connected with an escalator, the first for a Honda dealership in Malaysia. For those with kids, the play area is designed to be hazard-free and you can even sit back and relax with a hot cuppa at the in-house cafe with free Wi-Fi and internet stations. The state-of-the-art service centre is fully equipped with top quality tools in their 18 service bays. According to Andy Chin Woon Fook, Service Manager of Global Amity, they are widening their service advantages for better customer satisfaction.
“After 10 years of serving our customers and getting to know them better, we felt it was time to realign our focus and be customer centric. We are moving towards customer-empowerment, allowing them to determine our style of operations as the way forward,” explains Mohd Azri Abdul Aziz, CEO and President of Global Amity.
As the first dealership to hop on the social media bandwagon in 2008 with a Facebook group, Global Amity has been leading the pack with their brand of accessible, customer-centric service. In 2010, they started a Twitter account and Facebook page which now has over.
70,000 fans. Customers not only receive updates on launches and promotions via their official online platforms but they can also participate in contests and community initiatives that the dealership organises frequently.
They are now on the way to become the first dealership to introduce a live mobile app that allows customers to book service appointments from anywhere, any time. The soon-to-belaunched app took nine months to develop and promises instant access to Global Amity, with prompt confirmation and programmed assistance round-the-clock.
Mohd Azri says he sees customers playing a growing role in driving business decisions. “Customers will dictate how the company moves. Every company should do so or be left behind,” he says.
The new location has certainly given them the edge in expanding their customer database, which multiplied their business with sales and service intakes increasing twofold since it started operations last December 2012. “With the promising capacity of 3,000 service intakes monthly, we encourage our customers to service their Honda’s with us without having to worry about appointment slots and availability,” says Andy Chin confidently.
Global Amity has also been performing strongly in all fronts of customer service, taking the lead in educating customers about Honda’s Hybrid technology and ensuring that there is always something new to look forward to at Global Amity, whether it is a promotion, contest or event. They are certainly working hard to earn a favourable spot among Honda loyalists.
For information on the official launch of Global Amity Bandar Baru Bangi or updates on their events throughout the year, visit them at www.facebook.com/HondaGlobalAmity.